Verbum E-commerce
Orders, stock and customers in one place, in every channel you sell.
Online store, marketplaces and shop on one stock, with orders from payment to delivery, returns, and the conversation with each customer on the same inbox.
What stands out
Example: a customer asks on WhatsApp where the order is. Verbum shows the order, the payment and the tracking code, and the reply is ready for a person to approve.
Illustration with invented data.
One stock for every channel
The online store, the marketplaces and the shop sell from the same balance, and a low stock alert shows up before the product runs out.
Orders from payment to delivery
Each order with its payment, its shipping and its tracking code, and the customer who asks where it is gets the answer from the same record.
Returns and after-sale
A request for return or exchange tied to the order and to the conversation, with the reason, the status and the refund.
From the first contact to the record
The order arrives
From the store or from a marketplace, with the customer, the items and the payment.
Stock and shipping
The balance is shared by every channel and the tracking code goes to the customer.
After the delivery
A return or an exchange stays tied to the order, and a short survey follows the delivery.
The product on screen
Orders by channel and stage
Every order of the store, the marketplaces and the shop in one list, from received to delivered.
One stock for every channel
The balance of each variation, what is reserved by open orders and the products that need attention.
Shipping and tracking
The carrier, the tracking code and the stages of each delivery, and the notice to the customer on WhatsApp.
Returns and exchanges
Each request with the reason, the type and the stage, and the refund ready to approve.
Price and stock in step
The channels where the catalog is listed, how much is in step and what is different.
Sales by channel
The weekly billing and what each channel brought, to see where to put the effort.
Illustration with invented data.
Verbum E-commerce
What you can do
Catalog and stock
Product catalog
SKU, category, unit, sale price, minimum and maximum stock, image and active or inactive.
Variants and photos
Size, color and code of each variation of a product, with its photos.
One stock for every channel
The store, the marketplaces and the shop share the same balance, updated at each sale.
Low and zero stock alerts
A summary of what ran out or is below the minimum, flagged on the product list.
Stock report
Stock value, purchases, consumption, turnover, sales and revenue, by period, category and product.
Store and marketplaces
Online store
The orders of your online store arrive in Verbum with the customer, the items and the payment.
Marketplaces
The orders and the questions of the marketplaces where you sell arrive in the same list.
Price and stock in step
When the price or the balance changes, the listings follow the catalog.
Sale at the shop counter
Register a sale made at the shop, and the stock and the customer record follow.
Orders, payment and shipping
Orders
The list of orders by channel and status, from paid to delivered, with the conversation of the customer beside it.
Payment of each order
Each order with its payment status, and the payments received become receivables in the book.
Shipping and tracking
Carrier, tracking code and delivery status of each order, sent to the customer on WhatsApp.
Invoice of the sale (NF-e)
Issue the NF-e of the order and keep it in the record of the sale.
After-sale and recovery
Returns and exchanges
A request with the reason, the status and the refund or the exchange, tied to the order and to the conversation.
Abandoned cart
A message to the customer who left items in the cart, sent with a template approved in advance.
Satisfaction survey after delivery
Send a short survey when the order is delivered and follow the score by product and by channel.
One inbox
WhatsApp, Instagram and e-mail on the same screen, with AI suggesting the reply and a person approving it.
Customers and marketing
Companies, contacts and families
One record for each customer, with conversations, finance and documents together, and duplicates unified.
Segments and CSV import
Build segments of customers, import and export by CSV and unify duplicates.
Meta ads linked to contacts
Follow the campaigns and the spend of the Meta ads, linked to the customers that arrive, through guided onboarding.
Finance and reports
Receivables and payables
Installments, partial payments, cash book and cash flow, by customer, company or family.
Book by company
Each company with its own receivables, cash and reports, and a consolidated view.
Available on requestAsk Verbum
Ask in plain language, in the console or on WhatsApp, and read the answer from your own data.
Reports
Service, schedule, finance and tasks reports, with export to CSV and spreadsheet.
Goals and indicators
Goals by OKR or BSC, fed by the indicators of finance, service and tasks, with check-ins.
Talk to the team about the online store and the marketplaces you use.
Frequently asked questions
Does it connect to my online store and to the marketplaces?
The orders and the questions of your online store and of the marketplaces where you sell arrive in the same list. Talk to the team about the platforms you use.
Is there one stock for every channel?
Yes. The store, the marketplaces and the shop share the same balance, updated at each sale, and a low stock alert shows up before the product runs out.
Does it follow shipping and tell the customer?
Yes. Carrier, tracking code and delivery status of each order. The notice to the customer on WhatsApp is ready for a person to approve.
How do returns and exchanges work?
Each request has the reason, the type, the status and the refund or the exchange, tied to the order and to the conversation of the customer.
Does it issue the invoice of the sale?
Yes. Verbum issues the NF-e of the order and keeps it in the record of the sale.
On the same base as every Verbum
One inbox for WhatsApp, Instagram and e-mail, AI that suggests and people who approve, Ask Verbum, finance, schedule and contracts, all in the same record.
See the platform in detail Guide on this subject: One Stock for Every Sales Channel
Goes well with this solution
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See Verbum CommerceVerbum Marketing
From the ad to the conversation and the sale, knowing which campaign brought each customer.
See Verbum MarketingVerbum Importer
Orders abroad, shipments on the way, landed cost and stock, with suppliers and customers in the same record.
See Verbum Importer
See how it fits your business.
All sectors See plans and pricing
Context changes everything.