Channels
Every channel of your company, in one inbox.
Connect WhatsApp, Instagram, e-mail, Teams and the other channels to one unified inbox. Each conversation reaches the right team, with the customer's context and the approval you define.
| Channel | Account | Responsible team | Status |
|---|---|---|---|
| +55 11 •••• 2198 | Service team | Connected | |
| @empresa.exemplo | Sales team | Connected | |
| [email protected] | Service team | Connected | |
| Microsoft Teams | Alfa workspace | Internal support | Connected |
| Web chat | empresa-exemplo.com.br | Service team | Connected |
Customers
Where your customers already talk to you.
Each conversation stays on its channel of origin and joins the same inbox, linked to the contact.
WhatsApp
Support, sales and service updates, with history and an owner on every conversation.
WhatsApp Business
Your company's official account, with provider approval and business messaging.
WhatsApp Business guideInstagram
Direct messages and story replies in the same inbox as every other channel.
Messenger
Messenger conversations routed to the right team.
Telegram
BetaTelegram bot and channel messages, in beta.
SMS
Text messages for notices and confirmations, in the same conversation as the customer.
E-mail
Inbound and outbound e-mail on the same footing as the real-time channels.
Web chat
A chat widget on your site that feeds the same inbox.
LINE
LINE messages for support in markets where the app is common, such as Japan and Thailand.
Team
Your team's channels too.
Internal conversations get the same care as customer ones.
Microsoft Teams
Microsoft Teams conversations with your team, in the same place as customer service.
Slack
Slack channels and direct messages handled alongside the rest.
Google Chat
Google Chat rooms and direct messages brought into the same inbox.
Each provider has its own rules: approval, credentials, regions and fees. Carrier and platform fees are charged separately and are not included in Verbum plan prices.
In every channel
The same rules, wherever the message comes from.
Each message to the right team
Whatever the channel, the conversation reaches the team and the person who should answer it.
Human approval where it matters
The AI prepares the draft and your policy decides what goes out on its own and what waits for a reviewer.
One history for everything
Draft, reviewer, rule and delivery stay recorded in the same way on every channel.
Frequently asked questions
Which channels can I connect?
For customers: WhatsApp (including WhatsApp Business), Instagram, Messenger, SMS, e-mail, web chat and LINE, with Telegram in beta. For your team: Microsoft Teams, Slack and Google Chat. All of them join one inbox.
Does each message reach the right team?
Yes. Whatever the channel, the conversation reaches the team and the person who should answer it, with the context of the customer beside it.
Who decides what goes out on its own?
Your policy. The AI prepares the draft, and your rules decide what goes out on its own and what waits for a reviewer.
Are the fees of each channel included in the plan?
No. Each provider has its own rules: approval, credentials, regions and fees. Carrier and platform fees are charged separately and are not included in the Verbum plan prices.
Start with one channel and connect the others at your pace.
No credit card required. Guided setup available. Billing terms are confirmed before activation.
Context changes everything.