Messaging

Every message with context, review and a record.

Verbum brings customer and workplace conversations into one governed workflow: AI understands the context, drafts the reply, a person approves what matters and everything stays traceable.

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InboxGroupsVerbum Voice

Contact 5ConversationCompanyFamily

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MSMarina Souza

IDENTITIESAll identities

WhatsApp***21982

E-mail[email protected]1

Instagram@marina.souza1

TeamsMarina S. · Alfa1

CONVERSATIONS

WhatsApp ***219822:02Can you confirm the call-back by Friday?In service · AnaService team1

@marina.souza21:40Saw your story! Can you include express delivery?No active serviceSales team1

MSMarina SouzaWhatsAppLast interaction 22:02

In service with Ana Costa

Yesterday

Hi! I need the revised quote with the new delivery dates.18:05

Quote-1042-revised.pdf86 KBOf course! Here is the revised quote.18:20 · Sent

Today

Good evening! Can you confirm the call-back by Friday?21:58

Of course, Marina! We will get back to you by Friday with the revised quote.22:00 · Sent

Perfect, thank you!22:02

Verbum Assist · draft for review

You are welcome, Marina! Any questions until then, just call.

SendEdit

Verbum AssistType your reply to Marina Souza…Send reply

VERBUM INTELLIGENCEContact intelligenceConversation context

OverviewContactSDR

Conversation status

Conversation status: Open
Service: Ana Costa
Contact channels: WhatsApp, Instagram, Teams, E-mail
Priority: Medium
Risk: Low
Service deadline (SLA): 4 h

Governance

Policy: Human approval
Approval status: Awaiting review
AI decision: Draft
Conversation mode: Assisted

Conversation metrics

5Received

3Sent

3Read

0Failures

AI summaryThe customer asked for the revised quote on four channels and is waiting for the return promised by Friday.

Channels

See all channels

The inbox

The same customer, on every channel.

WhatsApp, Instagram, e-mail and Teams from the same person show up together: each conversation on its own channel, with the context beside it.

One contact, several identities
The WhatsApp number, the Instagram profile and the e-mail of the same person stay in one contact, with each conversation kept on its channel.
Service with an owner
Every conversation has who takes care of it, the team and the deadline (SLA), so nothing is left without an owner.
Context beside the conversation
Status, priority, risk, approval policy and an AI summary appear next to the conversation, without leaving the screen.

The three Verbum systems

Understand first. Assist with approval. Automate with guardrails.

Verbum Sense
Understands every conversation: intent, urgency, customer context and risk, without taking action.
Verbum Assist
Drafts replies for human review, routed to the right reviewer when the policy requires it.
Verbum Automate
Sends on its own only inside approved rules and guardrails, with every decision recorded.

How it works

One controlled path from the first message to the record.

No message is sent without context, a configured policy and, when required, a human decision.

Reply recordRevised quote · Marina Souza

22:03Draft preparedVerbum Assist wrote the reply using the contact's history.
22:03Rule appliedQuotes with new deadlines need human approval.
22:04Approved by Ana CostaReviewed and sent without changes.
22:04Delivered on WhatsAppDelivery confirmed by the provider.

01
Message received
WhatsApp, Instagram, e-mail, Teams, Slack and other channels land in one governed queue.
02
Context understood
Verbum Sense reads the conversation, the customer history and the configured rules before anything is written.
03
Draft prepared
Verbum Assist prepares a reply in your tone, with the context the reviewer needs.
04
Human approval
Sensitive replies wait for a named reviewer. Low-risk replies can follow the approved policy.
05
Delivered on the right channel
The approved message goes out with delivery confirmation and provider rules applied.
06
Traceable history
Draft, reviewer, rule and timestamp stay recorded for audit and training.