WhatsApp Business
WhatsApp with context, approval and a record.
Answer on the channel your customers already use, with the history, an owner and a deadline on every conversation. AI drafts, a person approves what matters and everything stays on record.
WhatsApp is available from Starter. Provider fees may apply separately.
In the daily routine
What changes for the team.
One inbox for the whole team
WhatsApp conversations are shared by the team instead of living on one person's phone, with the history kept in one place.
An owner and a deadline on each conversation
Each conversation has who takes care of it, the team and the response deadline (SLA), so nothing is left without an answer.
The same customer on other channels
The WhatsApp number, the Instagram profile and the e-mail of the same person stay in one contact, with the context beside the conversation.
How it works
From the message received to the recorded answer.
- 01
WhatsApp message received
A customer conversation enters the governed inbox with channel and workspace context.
- 02
AI draft generated
Verbum can generate a WhatsApp reply draft from available conversation context, channel settings and configured rules.
- 03
Assigned to human approver
Selected WhatsApp replies route to the right reviewer when Verbum Assist or policy rules require human approval.
- 04
Approved and sent
A reviewer-approved WhatsApp reply, or an eligible Verbum Automate action inside approved guardrails, can be sent when provider and channel rules allow it.
- 05
Audit record stored
Enabled WhatsApp workflow events can be recorded with reviewer, rule, timestamp and channel context where supported. Delivery and channel events are recorded where supported by the connected provider.
Control
You choose how each reply goes out.
Verbum Assist
Generate a WhatsApp reply draft from available conversation context, then let a human review, edit and approve where required.
Verbum Automate
Allow approved low-risk WhatsApp flows to send only inside configured rules, guardrails and provider constraints.
Approval
Route sensitive or high-impact WhatsApp replies to the right reviewer before delivery, with decisions captured where enabled.
Examples
Three everyday situations.
Refund or complaint response
A customer sends a sensitive support message over WhatsApp. Verbum Assist drafts a calm response from available context; the message routes to a reviewer before sending.
Sales follow-up after a call
A prospect asks for pricing or deployment next steps in WhatsApp. The team uses a contextual draft, checks tone and commercial accuracy, then approves the response.
Routine order or service update
A low-risk status update is eligible for automation under configured policy. Verbum Automate can send only when the configured rule, channel and provider constraints allow it.
Request a Starter trial or book a guided walkthrough.
Context changes everything.