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Patient messages

Every patient conversation in one place.

The clinic's WhatsApp, Instagram and e-mail in one inbox, with an owner on each conversation and the schedule and the record beside it. It is where Verbum started.

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  • One inboxWhatsApp, Instagram and e-mail.
  • An owner per conversationNo patient left without an answer.
  • AI with your rulesYou choose what goes out alone.
  • Budget and paymentApproved in the conversation.

The front desk with the whole context

Each conversation shows who the patient is, the next appointment and the open charges. The team answers from the clinic's number, and the conversation does not stay in someone's personal phone.

  • WhatsApp, Instagram and e-mail
  • Owner and status on each conversation
  • History kept with the patient
ChannelsConnect channel
ChannelAccountResponsible teamStatus
WhatsApp+55 11 •••• 2198Service teamConnected
Instagram@empresa.exemploSales teamConnected
E-mail[email protected]Service teamConnected
Microsoft TeamsAlfa workspaceInternal supportConnected
Web chatempresa-exemplo.com.brService teamConnected

AI that answers within the clinic's rules

The AI suggests answers with the clinic's information and can book, confirm and remind. You choose which messages go out on their own and which wait for a person to approve.

  • Suggested answers with the clinic's information
  • Approval before sending, when the clinic wants
  • Clinical decisions stay with the professional

Budget approved in the conversation

The budget with procedures, values and discount goes to the patient on WhatsApp. When approved, it becomes the treatment plan and the charge, with a payment link.

  • Treatment plan with the 3D model image
  • Installments and discount
  • Payment link in the conversation

And more in this module

  • Reminders and confirmations

    Before each appointment, on WhatsApp.

  • Anamnesis by link

    Sent in the same conversation.

  • Aftercare summary

    A link with the care after the procedure.

  • TeleconsultationOn request

    The visit link sent to the patient.

Frequently asked questions

Do I keep the clinic's WhatsApp number?

Yes. You connect the clinic's own number, and the whole team answers from it.

Does the AI answer patients on its own?

Only what you allow. You choose which messages go out alone and which wait for a person to approve, and clinical decisions stay with the professional.

Are Instagram and e-mail in the same place?

Yes. WhatsApp, Instagram and e-mail arrive in the same inbox.

Other features

See Verbum Health with your clinic's routine.

Try the Starter plan for 5 days, or book a demo with the team.

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